Terms of service

TERMS OF SERVICE
Last updated: 12 September 2026

1. ABOUT US

The seller and contracting party for orders placed at ORGANUM is Konrad Jelinski, ul. Hoża 5/7 ap. 13, 00-528 Warszawa, Poland. Contact: organum.coffee@gmail.com. Unregistered business activity (dzialalnosc nierejestrowana), trading as ORGANUM coffee ("ORGANUM", "we", "us" or "our").

Registered/business address: Hoża 5/7 apartment 13, 00-528 Warszawa, Poland
NIP: not applicable - unregistered business activity
REGON: not applicable - unregistered business activity
KRS: not applicable - unregistered business activity
Email: organum.coffee@gmail.com
Phone: +48 517 552 521

We sell specialty coffee and related goods through https://organum.coffee (the "Store"). Shopify provides the e-commerce platform, but your sales contract is with us.

2. SCOPE AND CUSTOMER STATUS

These Terms apply to use of the Store and orders placed through it. They are intended mainly for consumers buying for personal use. Mandatory consumer rights under the law that applies to you are not limited by these Terms. Where Polish law gives certain consumer rights to an individual entrepreneur entering into a contract that is not professional in nature for that person, references to a consumer in these Terms include that person to the extent required by law.

You must provide accurate and complete order, contact, billing and delivery information. You may not use the Store unlawfully, interfere with its security or operation, or infringe our or another person's intellectual property rights.

3. PRODUCTS AND FOOD INFORMATION

We take reasonable care to describe and photograph our products accurately. Coffee is an agricultural product, and natural variation between harvests or roast batches may occur. Screen settings can also affect how colours appear. Such minor variation does not remove your statutory rights if goods do not conform to the contract.

Product pages provide the main characteristics, quantity, price and available options. Check the product label for ingredients, allergens, storage instructions, best-before information and other food information. If you need information before ordering, contact us.

Do not use a product if its seal is broken on delivery or if there are signs of contamination or damage. Contact us promptly under section 10.

4. PRICES, CURRENCIES AND PAYMENT

We deliver to the destinations listed in our Shipping Policy. Available delivery services and final charges are shown at checkout before you place an order. The Store currently serves Poland and the other destination countries shown in the country/region selector. Available currencies depend on the selected destination. The Store shows Poland in PLN, euro-area destinations in EUR, and some other destinations in their local currency, including CZK, DKK, HUF, RON, SEK and GBP. The currency and final total that apply to your order are shown at checkout.

Consumer prices include applicable VAT unless the Store clearly says otherwise. Delivery charges and any other mandatory charges are shown before you place the order. For destinations outside the EU, such as the United Kingdom, import VAT, customs duties or carrier clearance charges may apply unless checkout expressly says they are included. These charges are imposed in the destination country and are the customer's responsibility.

Available payment methods are displayed at checkout and may include payment cards, PayPal, BLIK and Klarna, depending on the country, currency and eligibility. Payment providers may apply their own terms. Klarna or another provider may carry out an eligibility or credit check where permitted by law. We do not receive your full card details.

5. PLACING AN ORDER AND CONTRACT FORMATION

The product display is an invitation to place an order, not a binding offer by us. To order, add products to the cart, provide the requested details, choose delivery and payment methods, review the total and use the checkout button that clearly indicates an obligation to pay. You can correct input errors before submitting the order.

By submitting an order, you make a binding offer to buy the items in it. An automatic acknowledgement only confirms that we received the order. A sales contract is formed when we send an order acceptance or dispatch confirmation, or when we dispatch the goods, whichever happens first.

We may refuse or cancel an order before acceptance where, for example, a product is unavailable, payment is not authorised, the price or description contains an obvious error, delivery is unavailable to the address supplied, or we reasonably suspect fraud or unlawful resale. We will tell you and return any payment taken without undue delay.

The contract is concluded in English. We provide the order confirmation and these Terms in a form that can be saved. Please keep them for your records.

6. ORDER CHANGES AND CANCELLATION BEFORE DISPATCH

Because we roast and prepare coffee in small batches, contact us as soon as possible if you want to change or cancel an order. We will try to help, but cannot guarantee a change once preparation or dispatch has begun. This does not affect any statutory right of withdrawal described in our Refund and Returns Policy.

7. PREPARATION, SHIPPING AND DELIVERY

Our coffee is roasted and prepared in small batches. Orders are normally processed within 1-3 business days. Business days exclude Saturdays, Sundays and public holidays in Poland. Estimated delivery times, available services and delivery prices are shown at checkout and described in our Shipping Policy.

Delivery dates are estimates unless we expressly agree a fixed deadline. If we cannot deliver within the agreed time or, where no time was agreed, within 30 days after the contract was concluded, you have the rights provided by applicable consumer law, including the right in qualifying cases to set an additional reasonable deadline and then cancel.

For a consumer, risk of loss or damage passes when you or a person you nominate (other than the carrier) physically receives the goods. If you independently choose a carrier that we did not offer, risk may pass when we hand the goods to that carrier, as permitted by law.

8. RIGHT OF WITHDRAWAL FOR SEALED GOODS

A consumer may normally withdraw from a distance contract without giving a reason within 14 days after receiving the goods. For a single order delivered in parts, the period starts after receipt of the last item, lot or piece.

Coffee is food supplied in sealed packaging. The right of withdrawal does not apply after a seal or tamper-evident closure has been broken where the product is then not suitable for return for health protection or hygiene reasons. Sealed, unused coffee remains eligible for the statutory withdrawal right unless another legal exception applies. Opening an outer delivery box alone does not end the right, provided the product's own protective seal remains intact.

The procedure, return costs, refund timing, model withdrawal form and exceptions are set out in our Refund and Returns Policy, which forms part of these Terms.

9. NO CHANGE-OF-MIND RETURNS FOR OPENED COFFEE

We do not accept a change-of-mind return of a coffee jar, bag or other food package after its protective seal or tamper-evident closure has been broken. Taste preference, grind choice selected by the customer, or a natural difference in a specialty coffee is not by itself a lack of conformity. This rule does not limit your rights if the coffee is incorrect, damaged, unsafe or otherwise does not conform to the contract.

10. STATUTORY CONFORMITY AND COMPLAINTS (REKLAMACJE)

We are responsible for delivering goods that conform to the sales contract. If a product is incorrect, damaged, unsafe, missing, materially different from its description, or otherwise does not conform, contact us at organum.coffee@gmail.com. Include your name, order number, a description of the problem and, where useful, photos of the item, packaging, label and shipping box. A receipt is helpful but is not the only way to prove a purchase.

A consumer may use the remedies available under applicable law. Under Polish consumer law, the usual first remedies are repair or replacement, free of charge and within a reasonable time without significant inconvenience. Because food cannot usually be repaired, replacement will often be the practical remedy. A proportionate price reduction or withdrawal from the affected contract may be available where the legal conditions are met, including where conformity has not been restored or the lack of conformity is serious. Withdrawal is not available for a minor lack of conformity.

We bear the legally required costs of resolving a valid conformity complaint, including collection or return shipping where required. We will respond to a Polish consumer complaint within 14 days of receiving it. Failure to respond within that period has the consequences set by Polish law.

The rights in this section are separate from the 14-day change-of-mind withdrawal right and are not excluded because a coffee package has been opened to discover a problem.

11. REFUNDS

Approved refunds are made using the original payment method unless you expressly agree otherwise and the law permits it. Payment-provider processing times may affect when the credit appears. Full details are in our Refund and Returns Policy.

12. INTELLECTUAL PROPERTY

The Store's text, photographs, graphics, branding, logos, product presentation and other content are owned by us or used under licence and are protected by intellectual property law. You may access and make copies of Store content only for personal, non-commercial shopping purposes. No other use is allowed without the rights holder's permission, except where the law permits it.

13. THIRD-PARTY SERVICES AND LINKS

The Store may link to or use services operated by Shopify, payment providers, carriers, social networks or other third parties. Their own terms and privacy notices may apply when you use their services. We remain responsible for our obligations as the seller and do not exclude liability that cannot lawfully be excluded.

14. LIABILITY

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, defective products, breach of statutory consumer rights, or any other liability that cannot be excluded or limited by law.

To the extent permitted by law, we are not responsible for losses that were not a foreseeable result of our breach, or for business losses arising from a consumer purchase. These limits do not affect remedies required by consumer law.

15. PERSONAL DATA

We process personal data as described in our Privacy Policy. Please read that policy for information about purposes, legal bases, recipients, retention, international transfers and your rights.

16. FORCE MAJEURE

We are not responsible for delay caused by an event outside our reasonable control, but we will take reasonable steps to reduce the effect of the delay and contact you when it materially affects your order. Your mandatory rights relating to delayed or failed delivery remain in place.

17. GOVERNING LAW AND DISPUTES

These Terms and sales contracts are governed by Polish law. If you are a consumer living in another country, this choice does not deprive you of mandatory protection provided by the law of your habitual residence where that law applies.

Please contact us first so we can try to resolve a complaint. A consumer may also seek free help from a local consumer adviser or the European Consumer Centre in their country and may use an eligible alternative dispute resolution body. The former European Commission Online Dispute Resolution platform was discontinued on 20 July 2025 and is therefore not linked here. You retain the right to bring a claim before a court with jurisdiction under applicable law.

18. CHANGES TO THESE TERMS

We may update these Terms for future use of the Store, for example to reflect legal, technical or operational changes. The version in force when an order is placed applies to that order unless a change is required by law or is expressly agreed with you. We will not reduce rights under an existing contract by changing this page after purchase.

19. CONTACT

Konrad Jelinski, trading as ORGANUM coffee
Hoża 5/7 apartment 13, 00-528 Warszawa, Poland
Email: organum.coffee@gmail.com
Phone: +48 517 552 521