Refund policy

Return and Refund Policy

All coffee products are final sale and cannot be returned or refunded once shipped.

Because our coffee is a consumable product with a limited shelf life, we do not accept returns for opened or unopened coffee jars, and we do not offer refunds for change of mind, taste preference, or unused product.

If your order arrives damaged, defective, or incorrect, please contact us at organum.coffee@gmail.com within 7 days of delivery with your order number and a photo of the issue. We will review the case and, where appropriate, offer a replacement, store credit, or refund.

If a package is lost in transit or returned to us due to an address issue, please contact us and we will help resolve it on a case-by-case basis.

We do not accept returns on sale items or gift cards.

Exchange policy

We do not offer direct exchanges. If you need a different product, please place a new order after your issue has been reviewed and resolved.

European Union customers

For customers in the European Union, statutory consumer rights may apply where required by law. Coffee products are sold as final sale to the extent permitted by applicable law.

Contact

If you have any questions about your order, contact us at organum.coffee@gmail.com.