Shipping policy

SHIPPING POLICY Last updated: 10 October 2026

Order preparation Orders are normally prepared within 1-3 business days before dispatch. Business days exclude weekends and public holidays in Poland. Delivery estimates below start after dispatch and are separate from order preparation.

Destinations We deliver to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland and the United Kingdom. We do not currently offer delivery to other destinations. Available delivery options and the final shipping charge are displayed at checkout before you place an order.

Delivery in Poland InPost delivery: estimated 1-3 days after dispatch. Shipping charge: 15 PLN.

International delivery Poczta Polska Global Expres. Flat international shipping charge: 9.95 EUR per order to all supported international destinations. If the carrier charges us more, we cover the difference. The final charge in your checkout currency is shown before you place an order.

Estimated transit times European destinations, including the United Kingdom: approximately 5-8 days after dispatch under the carrier's D+n estimate system. Other destinations may take longer than 10 days. The carrier currently estimates approximately 11 days to South Korea, 13 to Canada and Japan, 20 to New Zealand and 22 to Australia. Malaysia and Singapore have current estimates of approximately 8 days. These are estimates, not guaranteed maximum times.

Estimates start from the day after dispatch under the carrier's posting-time conditions. Customs clearance is not included and may extend delivery. Carrier disruption can also cause delays.

Pickup in Warsaw Pickup is free of charge and available at Hoża 5/7, apartment 13, 00-528 Warsaw, Poland. Please contact us by phone using the contact details on our Contact page to arrange a collection time before arriving.

UK import charges Any applicable UK customs duties and import charges not included in the checkout total are payable by the customer as required by UK law.

Delivery problems If your parcel is delayed, missing, damaged or contains the wrong product, contact organum.coffee@gmail.com with your order number. We will investigate and provide the remedy required by law. Our responsibility for delivery is not replaced by the carrier's claims procedure. Refund, withdrawal and complaint rights are set out in our Refund Policy.